Frequently Asked Questions
What products do you offer?
We offer a wide variety of lashes that are shipped in either single length or mix boxes. We also offer YY lashes (2d), W lashes (5d) and wispy spikes.
What are your lashes made out of?
All of our lashes are 100% Cruelty free and made from high quality synthetic PBT fibers.
What is the Shipping & Delivery policy?
All orders are processed within 24 hours. Customers will receive an order confirmation and tracking information once your order has been processed and shipped out.
If your order is placed before 3:00PM EST, your order will be shipped out the same day.
Please double check your address is entered correctly as we cannot be responsible for lost packages caused by wrong address.
Shipment to P.O. boxes or APO/FPO addresses. Only UPS and USPS will ship to P.O. Boxes.
For orders outside of the US, we are not responsible for any customs and taxes that may apply to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
What is the Return & Exchange policy?
To initiate a return, contact us at firstname.lastname@example.org to obtain a return authorization number within 7 days of shipment (3 days for shipment damage or defects). It is mandatory that the return authorization number must be clearly marked on the outside of the packaging. Any returns sent without the return authorization clearly marked will not be accepted or opened. No return will be considered more than 7 days after shipment was delivered.
Shipping and handling costs are your responsibility and will not be reimbursed – only the product cost of authorized returns is refunded. Allow 2 weeks for us to process your return once we receive your returned items.
Read Product Instructions.
Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.
Product Damage in Shipment or Defective.
If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt to initiate a return.
What should I do if I received a defective or damaged product?
If the item you received was damaged during shipment or defective, you must contact us within 3 days of receipt to initiate a return.
How do I make changes or cancel my order?
If you would like to cancel or change an order that you’ve just placed, please email us at email@example.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.
What's the best way to get in touch?
If you have any questions or comments, please don't hesitate to reach out to our team at
What are promade fans? Why do you need them?
Promade fans are fans that are hand-made using a technique called crystallization. Many lash artists purchase these to help speed up the application process.
Promade fans are the future of volume lashing. You don't have to waste your time building fans, risking glue rising, or rogue lashes splitting. Your volume lash application will be significantly shorter with Promade fans. Kimmy Lashes are lightweight, small diameter with matte finish. Now you can do volume lashes faster, fuller and perfectly every time. The wait is over.
Our Promade fans have a small base - light weight - matte finish.
What's the difference between Premade and Promade fans?
Premade fans are machine-made while Promade fans are 100% handcrafted. Normally, premade fans have a larger base and they all look the same due to machine manufacturing. Promade fans have a smaller base, are softer, and have more personality. By using Promade lashes, artists can create flawless lash sets faster and more consistently.
How long do promade fans last for?
When properly applied, Promade sets will last 3-4 weeks. When it comes to Promade fans, application and glue dipping are key to long lasting retention.
For a beginner, it may take time to get used to Promade fans. Once you get the hang of it, your customers will keep coming back for the amazing retention your lashes have!
What are camellia lashes? Why do you need them?
Camellia volume lashes are multi-length eyelash extensions. Since our natural eyelashes have different lengths, each row of camellia lashes is also staggered with multiple lengths, mimicking the natural lash. They add a natural, dimensional, and voluminous look to your eyelashes.
Camellia lashes offer a natural texture, fulfilling the common demand of clients. Getting a natural wispy look with regular volume lashes can take a lot of time and effort, but camellia lashes make it very easy. It is your go-to product if you want lashes like the Kardashians.
What's the difference between camellia lashes vs. regular lashes?
A regular eyelash extension has the same length and density throughout the tray, whereas a camellia volume lash has fans of different lengths. Therefore, it adds a natural texture, depth, and volume to your lashes. To meet client requirements, every eyelash studio must possess camellia lashes to upscale your business.
How do you apply camellia lashes?
The application and usage of camellia volume lashes fans are similar to regular volume lash fans. Identify the client’s longest lash and adjust your lash map accordingly. After doing that, you are all set to apply camellia lash.
What are W lash extensions? Why do you need them?
W lash extensions are shaped in a way that makes them look like a ‘W’ or fork. They were launched recently in 2019 and have been in huge demand since then. It is a 3-5 single lash extension bonded together to create an unusual and classic look.
W eyelash extensions have the advantages of both classic and premade fan lash extensions. They allow you to add a volume 3D to 5D effect while still using the classic application technique, unlike the Russian lash look. It gives the effect of dark eyeliner running through. Also, they shorten the grafting time significantly to 20-30 minutes, unlike the classic volume lash set that takes around 90-120 minutes. They have longer retention owing to a long and flat base, making them a popular choice of artists.
What are the W eyelash extensions made of?
Our W lash extensions are carefully handcrafted by experts, using high quality Korean fibre and work well with all kinds of lash adhesives.
How do you apply W lash extensions?
W lash extensions are simple to use as they have a long base. Simply, pick up the extension from the middle and it already fans out perfectly in the shape of a W. Then go ahead and apply it just like a classic eyelash extension.
What are YY lash extensions? Why do you need them?
YY lashes are 2D lash newly designed extensions crafted using four of our handmade fans. They are two 0.07mm Y-shaped lashes joined together and attached in a way that gives the shape of two Ys, as the name suggests. These lash extensions are used to create a unique eyelash look and are gaining a lot of popularity in the lash industry.
YY lashes are:
- Unique - They offer the client the right amount of fluffiness for a glamorous look. The end tips of the two lashes give an eyeliner effect.
- High Quality Product - YY lashes are made using premium materials to create a soft look.
- Easy to pick up - Each YY lash extension is 2d and ready for application. Most lash artists use foil paper for picking up and transferring the lash. About 50-60 bundles are applied to one client, which saves a lot of time and effort.
- Longlasting - Compared to other lash extensions, YY lashes last longer. Generally, they can stay on for about 4-6 weeks.
- Lightweight - YY lash extensions are relatively lighter. They are most suitable for clients who want comfortable, natural-looking, and soft-textured eyelash extensions.
How do you apply YY lash extensions?
Similar to the W lashes, they can be glued 0.1mm to 0.5mm away from the eyelids.
Another application is to use them on half of the natural eyelashes to create a more natural look. Also, the length of the lash can be adjusted based on the client’s natural eyelash shape and size.